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Refund Policy

Returns/Refund/Replacement Policy

All items are eligible for returns, refund or replacement, within 15 days of you receiving the items, and provided that they are unused, unwashed, intact and in their original packaging (labels, tags, boxes, plastic wrap). Please note, items on ‘sale’ cannot be returned. If the received item is damaged or does not match the product description, and provided that you provide reasonable photographic evidence, we are happy to replace it. If we don’t have a replacement in stock, we’ll refund you the full amount, including the shipping charges you paid on its purchase. If the reason for return, refund or replacement is anything other than product damage or product not matching the product description, we do not refund or cover any shipping charges you have paid or will incur.

Please email sales@keyroo.in to organise your return, refund or replacement.